ADR Entities

In the event of a dispute, consumers may seek assistance from a Consumer Alternative Dispute Resolution (ADR) entity.

CNIACC – National Center for Consumer Conflict Information and Arbitration

• Address: Rua D. Afonso Henriques, No. 1, 4700-030 Braga, Portugal

• Telephone: +351 253 619 107

• Email: geral@cniacc.pt

• Website: www.cniacc.pt

• Office hours: Monday to Friday, 9:00 AM to 4:00 PM

Directorate-General for Consumer Affairs (Direção-Geral do Consumidor)

• Website: www.consumidor.gov.pt

• Consumer helpline: +351 213 564 600

• Telephone service hours: Monday to Friday, 9:30 AM to 5:30 PM